"A key success of the past 12 months has been the integration of Personal Touch Financial Services within the PRIMIS brand"
In its interim results, the Group reported a 5% rise in underlying operating profit to £12.2m.
The financial services division saw underlying profit rise 20% to £4.3m, reflecting both organic growth and the acquisitions of PTFS and RSC in Q1 2018.
Jon Round, Group financial services director, commented: “A key success of the past 12 months has been the integration of Personal Touch Financial Services within the PRIMIS brand, enabling us to deliver consistent ‘best practice’ ways of working across our network business, creating a platform for further organic growth in our business.
“Our other main area of focus in 2019 has been to enhance the technology solutions we offer to improve both customer experience and the operational efficiency of our intermediary business partners. Our ongoing investment in IT is helping us to achieve this and enabling us to deliver good outcomes for customers.
“As an increasing number of AR and DA intermediaries make us their business partner of choice, we will continue to focus on providing a leading proposition to all our intermediaries and partners.”