The aim is to build a bank that is better for everyone and a major new force in the mortgage and savings markets.
As an integral part of the strategy, Virgin Money has announced its commitment to working with mortgage intermediaries:
- Virgin Money promises to listen and respond to feedback from intermediaries
- Virgin Money promises to put the needs of intermediaries at the heart of the decisions it makes as a business
- Virgin Money promises not to favour direct business over the intermediary channel
- Virgin Money promises to give intermediaries access to all rates offered to direct customers
Jayne-Anne Gadhia, Virgin Money’s Chief Executive Officer, is convinced that the combined strengths of both companies will benefit the intermediary market.
She said:
“The relationships we have with our intermediary partners remain at the heart of our business, and we felt it was right to demonstrate this by publishing our commitment to working with intermediaries.
"By combining Northern Rock’s expertise and experience in the intermediary market with the Virgin brand and our track-record of innovation and service, we will build even stronger partnerships with intermediaries going forward.”
