NatWest is strengthening its retail banking executive team with three new appointments.
Tamara van den Ban has been appointed as Premier managing director, running the full end-to-end Premier business, including responsibility for the customer experience and business outcomes.
Tamara will join NatWest from Lloyds Banking Group where she is currently customer and commercial director. Prior to that, Tamara held senior roles at Standard Chartered Bank, HSBC, and ING across Asia and Europe.
Tamara van den Ban said: “I’m proud to be joining NatWest, the bank has a clear ambition for its customers, and I’m looking forward to working with colleagues to help deliver on that vision. I am excited to lead a customer led business, which has a tremendous opportunity to strengthen how we support our customers’ financial goals and to shape a Premier offering that meets their needs today and in the future.”
Des McDaid joins NatWest as its director of everyday banking. This new role will help deliver NatWest’s strategy for growth and build an improved experience across the bank's products and services.
Des has over 35 years of experience in banking and joins NatWest from Goldman Sachs where he was managing director of Marcus UK. Prior to this, Des has held a number of senior retail banking roles, including companies such as TSB, Paragon Group, and ING Direct.
Des McDaid, commented: “Creating initiatives that simplify and make life easier for customers is a big priority for the bank, and I’m looking forward to bringing these to life – helping to strengthen trust, support long-term financial wellbeing, and drive innovation.”
Judith Cruickshank has been appointed chief operating officer (COO) for retail banking. Judith brings extensive customer and leadership experience from across the bank, most recently serving as regional managing director for Scotland within commercial and institutional banking. Judith has also held senior roles within retail and prior to joining the bank, has 14 years of experience in technical and commercial roles in Asia, Middle East and Europe.
Judith will also retain her role as chair of the Scotland board for the bank.
Judith Cruickshank added: “I’m thrilled to take on this role and to work with our teams across retail to deliver our strategy and create simpler, more intuitive ways for customers to manage their money for today and for the future. Retail Banking underpins so much of the support we provide to young adults, families, and communities, and I look forward to helping shape the next phase of our transformation.”
Commenting on the appointments, Solange Chamberlain, CEO of retail banking at NatWest, said: “I am delighted to announce the appointments of Tamara van den Ban, Des McDaid and Judith Cruickshank to further strengthen our management team as we grow our business. It’s an exciting time for NatWest as we support our customers’ evolving needs and their combined experience and leadership will help us to help even more customers and deepen our engagement with them.
“Together, Tamara, Des and Judith, will help us continue to transform retail banking and Premier, supporting our youth, families and affluent customers to make real progress with their financial ambitions.”
