"Bridging is such a unique product that can be used in a lot of versatile ways to fit the borrower’s needs and it’s important that brokers understand the fees that can be charged during the term."
We spoke to Daniel Esterkin, BDM at Affirmative Finance, about why telephone communication is key and why brokers should always look at what fees are being charged behind the scenes.
FR: What area do you cover?
Based in North West London and I cover the South, South East and South West areas of the UK.
FR: If you had one ‘top tip’ for life as a BDM, what would it be?
Clear communication would be my top tip, whether it’s with colleagues or with brokers. BDMs act as a voice for their company so it’s key they remain transparent and honest so that they can best meet a customer’s needs and address any concerns they may have.
FR: How do you pass the time on the road - books, podcasts, audiobooks?
When I am not on phone calls to brokers discussing new potential deals or providing updates on ongoing cases, I tend to be listening to LBC. I’m a big fan of Nick Ferrari and James O’Brien. When I am not particularly interested by the topic of conversation, I usually have either a Joe Rogan podcast on or a good audiobook to pass the time!
FR: What’s one thing you wish all brokers knew?
It’s something that brokers have become wiser to recently but I still think it’s important that all brokers understand that the headline rate doesn’t tell the full story of the total loan cost, and it’s worthwhile to look at what fees are being charged behind the scenes.
Bridging is such a unique product that can be used in a lot of versatile ways to fit the borrower’s needs and it’s important that brokers understand the fees that can be charged during the term.
As a lender that doesn’t charge upfront fees we make an effort to ensure our customers get a solution that works for them without add-ons like QS fees and site visit fees which can quickly add up in cost.
FR: A quick email on Monday or a phone call in the afternoons - how can brokers contact you?
I would always say to call me on my mobile number in the first instance because I love talking to my brokers and can easily iron out any issues or concerns they have over the phone rather than by email. Having said that, if they prefer to email that is absolutely fine and I will always respond to my emails as quickly as possible!
FR: And lastly - what’s your favourite place to stop for a coffee when you’re between meetings?
Having been a huge coffee lover for years, I actually decided to give coffee up a couple of months ago and switch to the healthier alternative that is green tea! As a result, I tend to stay clear of the commercial cafés and opt more for your local 'family-run' type cafés instead!