Bullying and harassment and discrimination were the most recorded concerns.

The regulator has interviewed 20 social media ‘finfluencers’.

Filters allow users to focus on specific Consumer Duty outcomes, including Products and Services, Price and Value, Consumer Understanding, and Consumer Support. 

The FCA is concerned that premium finance may not be providing fair value.

Mark Tosetti, CEO of Broker Conveyancing, explores why Consumer Duty might be most relevant to advisers with remortgaging clients, who could be in a very different position and facing...

Harriet Christie, chief operating officer at MirrorWeb, explores how well the FCA's Consumer Duty objectives have been met since its launch, along with learnings so far and how we're...

The balance of technology and human touch is key for helping vulnerable customers, which represent nearly half of all UK individuals.

The regulator identified serious concerns with the anti-money laundering and sanctions framework in place at Starling.

James will be working closely with the senior team at MorganAsh to support the company’s customer vulnerability proposition.

The new rules would enable the regulator to name firms it is investigating at the outset of the investigation.