Related topic: Consumer Duty

Sebastian Murphy, group director at JLM Mortgage Services, says if Consumer Duty is to carry more regulatory weight, then it must shape behaviour across the entire mortgage and...

We spoke to Andrew Gething, managing director of MorganAsh, about the progress of financial services in embedding the principles of Consumer Duty, how firms can improve their...

20% of UK consumers (10.9 million adults) have used BNPL and the market will be subject to Consumer Duty rules from July.

MorganAsh has launched a new gap analysis service aimed at helping financial services firms benchmark their approach to customer vulnerability management against updated industry...

The FCA has set out the “near final rules” for the targeted support framework, with firms able to submit applications in March 2026.

Firms are being urged to review their systems as new guidance sets the standard for customer vulnerability management.

It has launched a new Suitability Report ahead of potential regulatory change as a result of the FCA’s recent Discussion Paper.

Research by the FCA highlights the compounding effects of multiple vulnerabilities and how this needs to be considered by firms.

Advisers are urged to focus on the Consumer Duty challenge posed by the inclusion of unused pension funds in estates.

Later life firms are encouraged to integrate vulnerability considerations into advice, product design, and customer service.