Jonathan Barrett, CEO of Comentis, says that although advice firms are increasingly offering support for vulnerable customers, there is an ongoing issue around vulnerability...

This Mental Health Awareness Week, Standard Life is calling for deeper cross sector collaboration on addressing customer vulnerability.

The FCA recently launched a review innto how firms approach and treat customers in vulnerable circumstances.

The FCA is seeking to understand whether consumers most susceptible to harm are receiving good outcomes.

Nationwide has taken further steps to make its services easier to use and more supportive for customers with mental health problems.