United Trust Bank Mortgages has introduced a new package of operational enhancements across its buy-to-let mortgage proposition, aiming to make it easier for brokers to place and complete business.
The latest improvements reduce administration, improve consistency and help cases progress more smoothly from application through to completion.
Key enhancements include reduced mandatory submission requirements to help brokers package cases more quickly, clearer criteria with simpler wording, improved underwriting systems and a more proportionate approach to portfolio assessments, and clearer guidance around deposits, tenancy types and valuation requirements.
Alongside the headline changes, the lender has also introduced clearer case communications, improved completions support and refined a number of internal processes designed to improve the overall application journey and experience.
Andrew Ferguson, commercial director of mortgages, buy-to-let and bridging at United Trust Bank, commented: "Continuous improvement has become part of the way we do business at UTB. We never assume our processes can't be made better or that we've reached the finish line.
"Investing in our people, technology and operations allows us to keep improving the experience for brokers, and these latest enhancements are another example of our commitment to being the specialist lender brokers can rely on for consistently high levels of service."
Gene Clohessy, director of underwriting for buy-to-let and bridging, at United Trust Bank, added: "Operational excellence isn't achieved through one major change. It's built by continually reviewing the customer journey, listening to broker feedback and making incremental improvements which together make a real difference.
"These latest enhancements are designed to reduce administration, improve consistency and help cases progress more efficiently from application through to completion. Every change has been made with one objective in mind – making it easier for brokers to do business with UTB.
"Brokers tell us they value clarity, responsiveness and certainty. By continually refining our systems, processes and operational support, we can help them spend less time managing paperwork and more time supporting their landlord clients."
