"It has undoubtedly made query turnaround times much quicker, in turn improving the workload and capacity of lenders and law firms alike."
LMS Secure Link is a messaging service which launched last year to streamline the conveyancing process and improve case query turnaround times. The service enables law firms to raise common post-offer queries with the lender to help firms achieve quicker responses and avoid delays to the conveyancing process.
Over two thirds (69%) of FAQs were resolved in this way, never needing to progress beyond that stage, freeing up more time for all stakeholders to focus on more complex cases or questions that need a bespoke, tailored response.
Bluestone will also be the first lender to allow law firms to request redemption statements quickly and securely through the Secure Link portal.
Nick Chadbourne, chief executive of LMS, said: “Streamlining the conveyancing process for the industry as a whole has always been at the heart of everything we do at LMS, and Secure Link has had a big impact on efficiency since it launched. It has undoubtedly made query turnaround times much quicker, in turn improving the workload and capacity of lenders and law firms alike. It is only true digital transformation like this that can drive the market towards the first fully digital remortgage, so we’re pleased to partner with Bluestone and look forward to onboarding additional lenders with Secure Link throughout 2022.”
Jackie Burchill, head of lending operations at Bluestone Group, added: “With the increasing capacity issues across the mortgage market, we are always looking for leading digital services to streamline how we work and make sure we continue to provide the best possible service for our customers. What they really care about is certainty on completion dates, and the only way to achieve that is by streamlining the conveyancing process. Partnering with LMS to launch Secure Link allows us to answer specific queries really quickly without losing time and resources in doing so. We look forward to seeing the positive impact across the board.”
