Mansfield Building Society has announced the launch of its new mortgage broker portal.
The launch follows Mansfield’s strategic decision to partner with Tata Consultancy Services (TCS) as its core technology provider.
The new Digihome portal has been designed by TCS with the support of the Mansfield team and using feedback from brokers. It focuses around the nuanced cases that brokers typically place with Mansfield, including, for example, those with complex income streams; credit blips; non standard employment arrangements such as self employed, contract, multiple role or recently changed employment; as well as later life lending.
The platform offers streamlined DIP and application journeys to reduce duplication and improve accuracy, with affordability checks built directly into the DIP stage.
It also provides real time case updates via email and SMS for both brokers and their clients and improved visibility across the full application lifecycle, reducing the need for chasing.
As development continues, Mansfield plans to integrate its acceptance criteria and product rules directly into the system, providing accurate early assurance that an application will progress, and allowing underwriters to focus on cases that require human expertise.
Tom Denman-Molloy, head of sales at Mansfield Building Society, commented: “Our goal has been to combine the best of both worlds - providing the efficiency brokers expect and the human judgment they rely on. Technology should enhance how we support intermediaries, not dilute the individuality of our lending decisions.
“The future of specialist lending is hybrid. Intelligent systems should do the heavy lifting, while experienced case handlers focus on the individuals behind the application. This launch is a major step in strengthening that model for brokers.”
