"The new system will help us further improve our service experience for demanding customers and brokers with complex needs. "
The Apprivo2 platform will support complex affordability cases such as where customers earn in multiple currencies, have complex incomes or live abroad.
The system also enhances the underwriting process through a series of case management and risk assessment hubs.
BEP Systems has provided services to a variety of lenders including Gatehouse Bank, Lendco and Landbay but Market Harborough is their first building society client.
Mark Robinson, CEO of Market Harborough, commented: “We were very impressed with BEP Systems and their powerful, customisable Apprivo2 platform. The new system will help us further improve our service experience for demanding customers and brokers with complex needs. It represents a step change into the future and keeps us at the forefront of our market place.”
Chris Little, managing director of BEP Systems, said: “I’m delighted that BEP have been appointed by Market Harborough Building Society to deliver an improved system to handle intricate solutions for their customers. Apprivo2 will help them provide a variety of finance facilities to their customers much more efficiently.
"As well as mortgage origination it can handle bridging, commercial, second charges and buy-to-let finance as well as online customer and broker portals for lenders and their customers.”
