"I’ve always found that being honest always builds credibility and that’s the key to building rapport and solid relationships."
We spoke to Paul Gregory, regional account manager at SortRefer, about the key to building rapport and solid relationships with brokers and how to make the most of a valuable income stream.
FR: What area do you cover?
I cover the ‘West’ region, which starts in Bromsgrove/Redditch and reaches as far North-West as Carlisle and as Far East as Stoke on Trent.
FR: If you had one ‘top tip’ for life as a BDM, what would it be?
Always return calls and keep brokers updated even if you haven’t got the final answer. Regular communication is vital. I’ve always found that being honest always builds credibility and that’s the key to building rapport and solid relationships.
FR: How do you pass the time on the road - books, podcasts, audiobooks?
When I’m not on the phone to my brokers or on appointments, you’ll always find me listening to Talk Sport. I’m happiest when they’re talking about Aston Villa!
FR: What’s one thing you wish all brokers knew?
I wish all brokers knew how to make the most of a valuable income stream by using SortRefer. It’s a no brainer, and it’s great to be able to share my top tips to get the most out of every opportunity.
FR: A quick email on Monday or a phone call in the afternoons - how can brokers contact you?
I’m always available by phone and email during office hours. However, if I’m in an appointment, we have a dedicated telephone account manager for the West region that I work alongside - Thomas O’Farrell.
FR: And lastly - what’s your favourite place to stop for a coffee when you’re between meetings?
I like to drop by Café Nero and pick up a vanilla latte - the only reason I ever tried a vanilla latte is because I read it was David Beckham’s choice of coffee!