Hannah
Parker

Helping a lender enter new territory
Hannah's story so far...

Hannah Parker arrived in mortgages with plenty to learn and a willingness to ask questions. Her earlier work in customer service and gaming recruitment had been in startups, but lending regulation, credit risk and board governance were new territory when she joined Gen H as company secretary.

She learned by listening, asking for explanations and taking on projects. Promotion to chief of staff followed, alongside her company secretary responsibilities. She now works with the CEO on funding and strategy and helps bring teams together when a project needs people from across the business.

Gen H's Scottish launch was one such project. Over nine months, Hannah coordinated work on unfamiliar legal, property and valuation requirements, then joined sales colleagues to meet brokers in person. Within six months of launch, Scotland accounted for more than 10% of the lender's total lending.

She has brought the same practical approach to governance, reducing board packs from more than 80 slides to 20 and building an AI tool to help prepare drafts. She also helped underwriting and product colleagues agree a shared goal and a plan for improving decisions. Five months later, underwrites completed in one touch had doubled, despite greater case complexity. Hannah now wants to build towards leading operations and, eventually, a COO or CEO role, with a particular interest in helping more people become homeowners.