Rebecca
Vickers

Connecting brokers and lenders
Rebecca's story so far...

Rebecca Vickers hadn't planned a mortgage career when she started working in a branch at 19. She had left university and needed a job. Then a visiting mortgage adviser explained how he helped customers, and she began to picture herself doing work like his.

That interest took her to Accord as a business development adviser and later into a telephone business development manager role with her own area. Learning the market and building relationships with brokers helped her grow in confidence, including speaking up when she thought a customer's case deserved another look.

She has challenged declined applications, valuations and lending decisions where further information could help. In previous roles, she also took responsibility for underperforming regions, spending time explaining lenders' criteria and helping brokers understand the options for their clients.

Rebecca now works with lenders as an account executive at Legal & General, seeing familiar relationships from a different angle. Her work includes conversations about later life lending and helping lenders use management information available through Ignite. She also brings experience of supporting new starters, remembering how daunting it can feel to be the person without the answers. As she develops her own knowledge, she wants closer collaboration between lenders and advisers, and more financial education so younger people can understand both mortgages and the careers around them.