Paige
Newey

Learning every stage of the journey
Paige's story so far...

Paige Newey wanted to become a mortgage adviser, and she set about learning how the whole journey worked. After sixth form, she joined The Cambridge Building Society's savings team, then moved through mortgage administration, applications and intermediary support before reaching her goal four years ago.

That experience still helps when a customer's circumstances need more explanation. In one recent case, an applicant working for themselves had been declined. Paige worked with underwriting colleagues to present a fuller picture of their employment history and finances, and the application was approved.

She has also thought about how colleagues can understand the process better. With another team member, she developed lending training for the branch network, adding mock appointments so staff could experience a mortgage conversation from the customer's side. More recently, she helped introduce an identification and verification platform and trained advisers and applications colleagues to use it.

Alongside that work, Paige has continued to deliver results in her own role. Her application performance has been above 130% of target and completions above 100% for the year. She has gained an equity release qualification and is studying towards the CeMAP Diploma. Looking ahead, she would like to contribute more to initiatives that help people build towards homeownership, drawing on the understanding she has gained at each stage of their journey.