Saocha Murphy thought languages might lead her towards an international career, then found herself learning mortgages at Paragon. A move from collections into new business engagement has given her complex cases to work through and ideas for making the industry easier for other newcomers to understand.
"Having entered mortgages without a financial services background, I understand how intimidating specialist property finance and its terminology can be to newcomers."
Saocha Murphy expected her languages and business degree to take her towards an international career. Joining Paragon in August 2025 introduced her to mortgages instead, although she found a use for her Spanish within two weeks, translating a document for the team.
She began in collections, learning about lending through conversations with customers and the decisions their circumstances required. A promotion into new business engagement in early summer 2026 gave her more contact with brokers and complex rental property enquiries.
One involved a client already working with Paragon's development finance team. Saocha helped bring the different teams together, contacted the broker and supported the submission of 13 leasehold properties within a wider 35 unit block. Another saw her work with surveyors on the possibilities for a development with a gross development value of £8.4 million. She has also coordinated communication around 43 existing landlord accounts nearing the end of their terms.
Remembering how much there was to learn has prompted Saocha to think about other newcomers. She presented proposals for short educational videos, criteria tips and broker questions to senior leaders, with further marketing discussions following. She is studying towards CeMAP and learning through field days, broker meetings and mentoring. Her next ambition is business development management, building on the relationships and specialist knowledge she is developing now.