Alice
Baggott
Corporate Account Manager
Shawbrook
Alice’s journey into the mortgage industry began by chance. Taking a gap year after her A-levels, she joined a small building society as a customer assistant - and never looked back. That early exposure to customer service and problem-solving sparked a passion for financial services and helping people achieve their property goals. A year later, she moved into business development, working as a telephone BDM supporting brokers through complex cases. She found her niche in specialist lending, where creativity and communication come together to help clients who might otherwise struggle to secure finance. Over seven years, Alice has progressed from Business Development Manager to Corporate Account Manager at Shawbrook, where she now oversees key strategic relationships and drives innovation across the business.
2025
"What started as a temporary solution for not knowing my career path has evolved into a fulfilling and rewarding journey"
Bringing people-first leadership to specialist lending:
Alice's story so far...
Alice’s impact comes from her combination of commercial acumen, empathy, and proactive problem-solving. In her current role, she manages Shawbrook’s largest accounts, reviewing performance, providing strategic guidance, and supporting brokers with complex specialist lending scenarios.
She has built a reputation for challenging the status quo, bringing a thoughtful and constructive approach to process improvements and product development. Working closely with the Head of Lending, she regularly helps shape new initiatives based on broker feedback, including the launch of Portfolio Express, which streamlined buy-to-let portfolio applications and significantly reduced turnaround times.
Another standout achievement was introducing automated valuation models (AVMs) across qualifying buy-to-let products - an idea sparked by direct feedback from brokers and customers which improved efficiency, cut costs, and delivered a smoother experience for landlords and tenants.
Alice’s work has earned recognition from peers and partners alike: she has been named Account Manager of the Year three times running by one of Shawbrook’s largest accounts and helped her team secure Lender of the Year twice. These awards celebrate not only her results but her collaborative leadership and commitment to helping others succeed.
Outside of her day-to-day role, Alice shares thought leadership on key topics like the Renters’ Rights Bill, supporting brokers through change and helping them turn legislative challenges into opportunities.
Alice's career highlights
- Promoted through five roles in seven years - now Corporate Account Manager at Shawbrook.
- Key contributor to Portfolio Express, a new process that cut portfolio BTL turnaround times.
- Introduced AVMs across Shawbrook’s BTL range, improving speed, efficiency, and customer experience.
- Winner of Account Manager of the Year (x3) and Lender of the Year (x2) for relationship excellence.
- Actively mentors colleagues and supports Working in Mortgages initiatives to inspire the next generation of talent.
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